Customer service representative
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Key metrics
Salary range:
(entry-level to experienced)
EntryExperienced
BD400
BD900
Minimum academic attainment:
Secondary education
All labor market data as of Q4 2025. All education-related data as of academic year 2023/2024
"Entry Level" is the typical starting salary for individuals entering the labor market for the first time.
"Experienced" refers to the salary that professionals in this job may earn after building experience and advancing their skills.
Essential Skills & Knowledge
Essential Skills
- apply conflict management
- apply knowledge of human behaviour
- communicate with customers
- control of expenses
- create solutions to problems
- determine charges for customer services
- ensure client orientation
- guarantee customer satisfaction
- have computer literacy
- identify customer's needs
- implement customer follow-up
- keep records of customer interaction
- listen actively
- manage schedule of tasks
- perform escalation procedure
- perform multiple tasks at the same time
- process customer orders
- process data
- process order forms with customer's information
- process refunds
- provide customer follow-up services
- provide information
Essential Knowledge
- customer service
The “Essential Skills and Knowledge” content is derived from the European Skills, Competences, Qualifications and Occupations (ESCO) framework for more information refer to ESCO's website.
Top sectors hiring Bahrainis for this job
- Financial and Insurance Activities
- Administrative and Support Service Activities
- Transportation and Storage
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